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FAQ

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If there are any questions you cannot get answers for here, please feel free to contact us directly.

How do I register to access this site?

To Register: Use the contact us form – we will get in touch with you after.


Who can register
–  tattoo artists, body piercers, studio owners, shop managers/reps, Cosmetic artists and Medical professionals dealing in cosmetic reconstruction. Clients must adhere to a our min Safety standards.
Who cannot register – members of the public looking for supplies, apprentices who do not have permission from their respective studios to purchase directly.

 

I have problems logging in with my details

 

If you get a message to saying “details not found”: please contact us and we will assist you directly.

If you login but prices are not visible or it keeps returning you to the login screen:

Login problems can occur due to browser settings – Before looking at your settings, ensure your browser is up to date and on its latest version, clear your history and cache – then attempt to logon again. If this fails you can try the following possible solutions:

Force Refresh

Some issues can be easily solved with a simple “force reload” – Depending on your operating system all you need to do is the following key combination:

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

Browser Settings:

Chrome

1. Click the menu icon in the upper right side of the browser window.

2. Click Settings.

3. Click Show advanced settings…

4. Click Content settings…

5. Ensure the option Allow local data to be set (recommended) is selected.

6. Deselect Block third party cookies and site data (only use this option if steps 1-5 do not solve your problem)

7. JavaScript – Manage Exceptions – insert under hostname pattern –  [*.]2evolve.co.za  – and under behavior: ALLOW

 

Safari

1. Click Safari in the menu bar.

2. Click Preferences…

3. Click the Privacy panel.

4. For the option Cookies and website data, select Always allow.

 

Firefox

1. Click the menu icon.

2. Open the Options window.

For Windows users, click Options.
For Mac OS users, click Preferences…
3. Click the Privacy panel.

4. In the History section, select Firefox will: Remember history.

 

Microsoft Edge

1. go to More then Settings

2. Advanced settings then View advanced Settings

3. Privacy and services > Cookies

4. Select “dont block Cookies”

 

We recommend that you use Google Chrome and your device has a min of a 7 inch monitor.

 

How long will it take to complete and ship my order?

 

Orders are usually completed within 1-2 working days and shipped on confirmation of receipt of funds clearing into our account.  Our shipping agents collect between 3.30pm- 4pm(CAT), any payment received after 3.30pm(CAT) will ship the following day only.

Shipping transit times vary from overnight to 4 working days, dependent on the service option you choose, or those available for your area. International shipments vary from 2-5 working days.. See aramex

Special deliveries: Saturday delivery, Public holiday deliveries etc – can only be arranged in advance by contacting us directly – these options are not listed on 2Evolve.co.za and extra costs are applicable.

Working days are Monday to Friday – 9am to 5pm CAT (public holidays and weekends are not working days). Please read our terms and conditions

What does each Order status mean?

After you have completed your shopping cart check out – you will receive a copy of your order, from there you will receive update status emails. Here is a list of each of the status types:

Processing Order: Your order is due to be quoted and billing info sent to you shortly.

Pending Payment: Billing has been sent to you, we are waiting for your payment in order to ship.

Payment Received-Packing: We have received your payment, your order is being packed and prepped for shipment/collection.

Order Shipped: order has been shipped/ collected – a tracking number is attached to this status update.

Order Awaiting Stock: there is an item/s on your order that is due to arrive, your order will be completed on arrival of those goods.

Pre-order Awaiting Stock: Your pre-order is received and we are now waiting for goods in order to complete your order.

Back-order awaiting Stock: Your back order is received and we are now waiting for goods in order to complete your order.

Order Cancelled in 48 hrs: We have sent you multiple payment requests and your order is now due to be cancelled in 48hrs from this notice.

Order Completed: All processing, shipping etc is completed.

Can I collect my own order or use my own courier?

During the checkout phase you will be given a tick box option “Will Pickup/Own Courier” – if you select this tick box, then no shipping options will be presented going forward and no shipping bill added.  Please note that we will not hand over any goods until full payment has been received and the goods will be considered delivered (and all risk passed) once handed to your representative or courier.

Is there insurance on my parcel and what does it cover?

We carry insurance on parcels that are shipped with our agents only – with a maximum value of ZAR 40,000.00 per conveyance (domestic only). Insurance is limited to theft, loss and damage while in transit – subject to claim and investigation by Gems and Jewel Acceptances.

International shipments require third party insurance available on request.

What payment methods do you accept?

 

Payment options are available as follows:

Orders with delivery addresses inside of South Africa:

On checkout you can select:

Pay later – which allows you to make a bank deposit, atm payment or EFT.

PayGate – which allows you to make a credit card payment (Visa and Mastercard) using Paygates secure payment gateway.

Paypal – which allows you to make a credit card payments using Paypals secure checkout feature.

Orders with delivery addresses outside of South Africa:

On checkout you can select:

Pay later – which allows you to make a Telegraphic Transfer to our bank.

Paygate – which allows you to make a credit card payment (Visa and Mastercard) using Paygates secure payment gateway (SID functionality for South African only)

PayPal – which allows you to make a credit card payments using Paypals secure checkout feature.

 

 

Can I Cancel an order?

 

You can cancel any order that has not been paid for or shipped by notifying us by phone or email. For orders where a payment has been made and the goods have not yet been dispatched and you have notified us in time, you can cancel and receive a full refund as per our terms and conditions (unless the goods are custom orders, back orders or pre-orders). For orders that have been paid for and shipped – please see our returns policy and refund methods found in our terms and conditions.

What are the product warranties ?

Unless otherwise specified, all goods have a six month warranty covering material defects only, mfg specified warranties are direct with the mfg and not 2Evolve, however (where possible) we will assist in facilitating claims, repair and exchanges.

Materially defective items that are returned within 14 working days of receipt – will be replaced for the same or fully refunded at your discretion; materially defective items that are returned after 14 days, but still within six months and within warranty terms – will be either: sent for repair, replaced for same or fully refunded and at the discretion of 2evolve.co.za.

Product warranties are not transferable.

How long do back orders and special / pre-orders take ?

Pre-orders usually have an estimated arrival time listed in the products description. Custom and back orders are quoted on order.

Can I use your logo on our site/social media, or use graphics and info from this site?

We only allow the use of our logo under special circumstances and that permission is only granted by us in writing. The same applies for any content and graphics found on 2evolve.co.za

Do you sponsor artists?

No we do not directly sponsor artists, however some of the brands we carry do directly sponsor local artists.

Do you participate in charity and fundraising events?

From time to time we do participate in events held by our customers,  however the charities we are involved in supporting are Think Yellow Projects, where we participate in a weekly drive to aid in their Saturday feeding scheme for people at risk in Blikkiesdorp. We also have three ambassadors for 67 Blankets for Nelson Mandela Day.

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